Quality Improvement Initiatives

WELCOME!

With a deep tradition of service exemplified by justice, excellence, stewardship and the respect for dignity, St. Edward Mercy Medical Center (SEMMC) is committed to providing quality and compassionate care to those it serves.

Mercy Quality is a customer-centered, knowledge-based and collaborative-minded clinical and personal service that increases the likelihood of desired health outcomes.

St. Edward Mercy Medical Center utilizes a proactive approach in quality and patient safety by integrating quality improvement activities and patient safety initiatives. SEMMC conducts an array of quality improvements using initiatives and tools which include:

• Implementation of the Joint Commission's National Patient Safety Goals
• Participation in national and state-wide quality initiatives/collaboratives
  (Hospital Quality Alliance (HQA) & the Institute for Healthcare Improvement (IHI) 5 Million lives campaign)
• The use of state-of-the-art technology
• Six-Sigma quality methodology, and
• Evidence-based and Best Practices

SEMMC values the needs and expectations of its customers as a high priority. The hospital monitors and analyzes patient comments and feedback to identify avenues of improvement.

We are continually improving our performance to better serve you, your family, and the health care needs of the community.

Thank you for reviewing the St. Edward Mercy Medical Center’s Quality Improvement webpage, if you have questions you may email us by clicking here.

• Six Sigma
• Patient Safety
• Advanced Technology
• Patient Satisfaction
• Institiute for Healthcare Improvement
• Genesis
• Organ Donation
• Accreditation
• Quality Improvement Online Resources