Quality care is a top priority for St. Edward Mercy Medical Center and we’re committed to making continual improvements to the services we provide our patients. St. Edward Mercy understands that information about quality care is extremely important as you make health care decisions for yourself and your family. With a deep tradition of service exemplified by justice, excellence, stewardship and respect for the dignity of each person,

St. Edward Mercy is committed to providing quality and compassionate care to those it serves.  St. Edward Mercy has been monitoring patient satisfaction for several years. We listen to what our patients tell us about their care and the service they received while at our facility. We have teams in place to review the information and these teams work hard on improvement initiatives that are driven by patient feedback.

In 2002, the Centers for Medicare and Medicaid Services (CMS) in conjunction with the Agency for Healthcare Research and Quality (AHRQ) began developing an instrument to measure and publicly report patient perceptions of care. The goal of this public reporting instrument, as stated by CMS, is to provide consumers with information that might be helpful in choosing a hospital. 

The survey instrument is known today as the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and is the first national, standardized, publicly reported survey of hospital patients’ perspectives of their care. The survey is designed to capture data that allows for objective and meaningful comparison of hospitals on topics that are important to consumers. CMS has taken substantial steps to assure that the survey is credible, useful, and practical. This methodology and the information it generates will be made available to the public through the CMS website at www.hospitalcompare.hhs.org. 

CMS has requested hospitals to voluntarily survey their patients and release that data for public reporting. St. Edward Mercy has chosen to participate and is proud to share our results with the public, support transparency and provide consumers with information about the quality of care they receive. If you have any questions about patient satisfaction at St. Edward Mercy or about HCAHPS data please contact us at 479-314-6287.

Click here to view our results from October 1, 2006 – June 30, 2007.